I'm sorry but your double question without any further information reads like a puzzle. What app are you using, how does the virtual keyboard looks like? Please give more information and post a screenshot.
Comments have been locked on this page!
The same question 
I'm sorry but your double question without any further information reads like a puzzle. What app are you using, how does the virtual keyboard looks like? Please give more information and post a screenshot.
Comments have been locked on this page!