lost saved files in "Private" after upgraded new version

Gordon Park shared this question 8 months ago
Needs Answer

I lost all of saved files in "Private" folders after upgraded to new version of 6.0.573.0-offline in MacOS 10.15.3

Before this upgrade, I was OK to "Open" files that saved in "Private" folder in app. Now I can not see any of my files over there.

Please help me to retrieve files that I spent quite long time to make.

Comments (5)

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I’ve forwarded your post to the Support Team.

In the meanwhile, try to log out and log in again in GeoGebra

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I tried many times of "Log out and in" process, and checked cloud files, but can not find saved files.

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Hi Gordon!

I'm sorry to hear about your problems. Files usually don't just disappear, so let's try to find them together. Could you please answer the following questions?

1. Which app are you using? (Classic, Graphing,...)

2. Do you usually log in when working with GeoGebra?

3. Can you describe how you usually save your files? (which buttons you click, etc)

4. Can you describe how you usually find and open your files?

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Hi, Alicia!

Thanks for your kind attention to my problem. Here are my answers or your questions:

1. I am using Classic 6 app.

2. I am not usually log in when I working with GeoGebra, but once I have log in, it seems Auto-log-in next time I use it.

3. Initially I have tried to save it by menu--File--Save process, afterwards, when I found clicking "close" button, MacOS, that also allow me access "Save" page, I am used to "close" button process.

4. I am using GeoGebra almost everyday for my Math teaching work, could say, once a day to save and open files.

thanks again,

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Hi Gordon!

Thanks for the details. We're trying to find a solution. In the meantime please use the File -> Save process to make sure you get to decide where to save your file. Another option is using Download as.. -> .ggb

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