Actualizar información de mi perfil

lsdelrio shared this problem 2 years ago
Solved

Hola!

No puedo actualizar la información de perfil de esta cuenta. He intentado con Firefox, Chrome e Internet Explorer desde tres computadoras (todas ellas con windows)

Voy a "Editar perfil", modifico los datos y cuando hago clic en "guardar" la pantalla se pone en blanco y no me guarda los cambios.

Sin embargo, cuando deseo actualizar el perfil de mi otra cuenta (de mi cuenta personal) no tengo inconvenientes ¿podrían ayudarme con este problema?

Muchas gracias desde ya

Laura

Comments (4)

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Dear Laura,

I understand you are experiencing issues in updating your geogebra work profile.

1) Can you please provide us with the username of this work account? (We currently only have your personal account username: lsdelrio, which seems to be working fine).

2) Also, please try updating your profile again in Incognito Mode in Chrome and send us a video or screenshot of the problem you are receiving.

Thank you,

Elena

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Dear Elena, thanks for your reply.

My account lsdelrio is working fine, you're right.

My other account, Instituto GeoGebra de La Plata (user: i.geogebra.lp) is the one in which I had problems. I tried again and I managed to make some changes, but not all what I wanted. If you look at that profile, I name all the memebers of the institute, and I was trying to put links to each memeber's profile. It works ok if I put up to 5 or 6 links, but if I try to put all of them, then the reported error occurs.

Thanks again!

Laura

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Dear Laura,


we limited the amount of links in the account settings to prevent spam content. So it's not possible to add links to all profiles.


I am sorry!


Noah

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Dear Noah,

I imagined that! Thanks for your reply

Laura

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